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Terms & conditions

ApRacksUK official distributor of Lunderland in UK

(21 Vespasian Way, North Hykeham, Lincoln, Lincolnshire, LN6 9ZZ England.)

It may be beneficial for you to read the Legal Notice below before using our website, sending e-mails to ApRacksUK (‘Lunderland’) or submitting articles, polls or interacting in any way. 

TERMS OF USE AND LEGAL RESTRICTIONS ATTENTION: PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS LUNDERLAND WEBSITE. BY USING THIS WEBSITE YOU INDICATE THAT YOU ACCEPT THESE TERMS.

 

Delivery

Estimated dispatch time is 24h but in some cases it might take longer (you will receive information e-mail with details). We do not dispatch on Sundays. Delivery takes between 1-5 days. Parcels under 5kg will be delivered by myHermes, when all parcels above 5kg will be delivered by DPD.

Goods will be delivered between 7.00 am and 6.00 pm on the relevant delivery day and you should be available to accept the goods within those times.

If you are not able to accept the goods courier will leave a card providing the details of attempt to deliver and advising you how you can re-arrange delivery.

We cannot be held responsible for the non-performance of any aspect of order delivery arising as a result of incorrect information being provided. You may be responsible for the cost of delivery and return of the goods in these circumstances.

We shall not be liable for the non-performance of any aspect of order delivery arising as a result of circumstances beyond our control. 

In the unlikely event that your order should fail to arrive on the relevant delivery day please advise us of the fact by e-mail at: info@lunderland.co.uk within a period of 48 hours, providing us with your name, post code and delivery address, and we will investigate the reason and respond to you within a further period of 48 hours from receipt of your e-mail. If, as a result of our investigations, we fail to come up with an appropriate reason for non-delivery or are unable to locate a signed proof of delivery document your order will be deemed by us to be “lost”. In these circumstances you may either cancel your order and we will refund any amounts paid in full, or we will arrange for delivery of the goods on an alternative date.

We cannot be held liable for any consequential loss whatsoever as result of a product being “lost” or not arriving on time.

For every order placed you will receive an order confirmation, by e-mail, within 24 hours of placing that order with full details of products, prices and delivery details requested on that order. Please do not hesitate to contact us if confirmation is not received within that time frame

 

Cancellation

All orders can be cancelled at any time up until 8.00pm prior to the day of dispatch. To do this simply email or phone, quoting your order reference number and we’ll refund any monies paid in advance as soon as possible. 

You can cancel your order at any time up to 14 calendar days after the day of delivery. To do this, please send cancellation note and send to info@lunderland.co.uk.
We are continually looking for ways to improve our service to you so would appreciate feedback on why you feel the need to cancel your order, although you are under no obligation to do so. 

If you cancel your order you must return the goods to us at your own expense and in the original packaging. You must ensure goods are packaged adequately to protect against damage. 

If you fail to return the goods, we can arrange to collect them, and will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
This cancellation policy does not affect your legal rights, for example if goods are faulty or misdescribed. 

 

Copyright

ApRacksUK either owns the intellectual property rights in the underlying HTML, text, images, audio clips, video clips, software and other content (collectively, the “Content”) that is made available to you on this website, or has obtained the permission of the owner of the intellectual property in such Content to use the Content on this website. We hereby authorises you to display on your computer, download and print pages of this website, subject to the following provisions:

(1) the copyright notice appears on all such printouts;

(2) the information will not be altered in any manner; and

(3) the Content is only to be used for personal educational and non-commercial use and will not be redistributed, broadcast or copied to any other media.

 

Registration

To be eligible to purchase Products on this website and lawfully enter into and form contracts with this website under English law you must:  

  • Register by providing your real name, phone number, e-mail address, payment details and other requested information.
  • Be over 18 years of age.
  • Stipulate a delivery address in the United Kingdom. Please note that PO box numbers, hotels and accommodation addresses are not acceptable.
  • Possess a valid credit or debit card issued by a bank acceptable to us. 

 

External Links

Natures Menu Ltd Products may have (hypertext) links to other unaffiliated websites. Linking to such websites is at your own risk. ApRacksUK has not reviewed all of the content of such linked websites and is not responsible for the content of any such linked website. Any (hypertext) links contained on this website shall not be construed as an endorsement by ApRacksUK of any such linked website.

 

Promotions

Any promotional content contained on this website is subject to inventory availability. ApRacksUK reserves the right to cancel or modify any such promotion at any time and without notice. 

 

Zero Tolerance Policy

Use of profanity, verbal threats and abusive language will not be tolerated and any such behaviour will result in your order being cancelled. This applies to telephone, email and face-to-face communications.

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